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A controlled returns workflow from receipt to inventory
Receipt & identification
We receive returned parcels and, where possible, link each item to the correct order, SKU and returns reason.
Quality inspection
We assess the condition using agreed criteria such as signs of wear, damage, labels and completeness.
Ready for resale
Suitable garments can be folded, repacked and, where required, restored with agreed brand details.
Inventory update
Approved items are recorded back into available inventory according to the agreed workflow.
Exceptions separated
Damaged, incomplete or non-compliant items are kept separate and clearly reported to your team.
Reporting & insight
You receive insight into volumes, outcomes and exceptions, helping improve your returns policy and product range.
All details: prices, lead times and conditions
Up to 10%
- Regular return inspection is included while the return rate does not exceed 10% per calendar quarter.
Above the threshold
- Above 10% per calendar quarter AJDN charges €2.50 per return.
Exceptional extra work
- Extensive repair, sorting or renewed administration costs €85 per hour after consultation.
Everything about returns processing
- Regular return inspection is included while the return rate does not exceed 10% per calendar quarter. Above this threshold the charge is €2.50 per return, excluding VAT.
- The 10% threshold is calculated per calendar quarter from the agreed customer order and return data.
- Customer-supplied packaging carries no material charge. New AJDN material is charged separately; examples are €0.95 for a small logo box and €1.30 for a medium logo box.
In pictures
Choose how your brand wants to process returns
You can manage the returns process yourself. Your customer service team then communicates directly with the consumer, decides whether a return is accepted and gives AJDN only the instructions needed for inventory, replacement or disposal. This suits brands that want to retain full control of their returns policy and customer communication. We make sure the logistical steps follow the decisions made by your team.
If you want to reduce daily operational work, AJDN can take over the returns processing. Returned items arrive at the agreed location and are matched to the correct order. Our team checks the product reference, size, colour, personalisation, signs of wear, stains, damage, odour, packaging and labels. This careful inspection determines whether the item can be resold, needs cleaning or repair, should be held separately or cannot be returned to sellable inventory.
We agree the inspection criteria in advance, so items are assessed according to your brand rules rather than personal judgement. An approved garment can be made available in inventory again after inspection. If anything is unclear, we record the issue and wait for your decision. Where useful, photographs and a short explanation can be shared, saving your team from having to visit the warehouse.
For questions and advice we prefer the AJDN App, with clearly labelled AI specialists. Personal follow-up and files go via info@ajdn.com. WhatsApp remains available for short questions; structural agreements on return terms, privacy, fees and stock status are recorded in the agreed working method.
You can therefore choose full internal control, complete outsourcing to AJDN or a hybrid arrangement. During onboarding we define who informs the consumer, who issues refunds, which inspections AJDN performs and how quickly an accepted item should return to inventory. The result is a transparent returns solution that can scale with your order volume.
Returns processing with clear agreements
Costs and any thresholds for returns processing are set per assignment in the proposal. That keeps clear what belongs to regular inspection and what counts as exceptional extra work.
AJDN can inspect and photograph returns, repack them and, after assessment, place suitable items back into customer stock. Let us know whether you will supply packaging or need materials from AJDN. We assess suitability and specify materials, handling and costs in your proposal.
AJDN communicates the assessment to the webshop owner. Address details and consumer policy stay the webshop’s responsibility.
Regular inspection
What belongs to regular returns inspection is defined in the proposal.
Return-rate reporting
We agree which order and return data to use, the reporting period and how exceptions are handled.
Exceptional extra work
Extensive repair, sorting or renewed administration happens only after consultation; the cost is specified in your proposal.
Packaging materials
Let us know whether you will supply packaging or need materials from AJDN. We assess suitability and specify materials, handling and costs in your proposal.
Task split
Physical inspection and processing by AJDN; consumer communication and refunds by the webshop per the agreed task split.
From enquiry to implementation
Define the rules
We agree returns reasons, inspection criteria, statuses, exceptions, packaging and reporting.
Receive the return
The parcel is received, identified and linked to the correct product and order information.
Inspect & process
We assess the item, prepare suitable garments and separate exceptions according to your instructions.
Inventory & feedback
The agreed inventory status is updated and you receive the result for further customer handling.
Returns processing that connects logistics and customer service
Returns processing for clothing brands involves more than accepting a parcel. Each item must be identified, assessed and linked to the correct order or customer notification. Your agreed returns policy then determines the next step.
Together we define inspection criteria for wear, damage, labels, packaging and completeness. Items that meet the agreed standards can be prepared again and returned to sellable inventory. Exceptions are kept separate for an appropriate follow-up decision.
AJDN handles the physical returns workflow. The customer refund or exchange remains the responsibility of your webshop unless a technical integration explicitly covers additional steps. This keeps responsibilities clear and prevents incorrect expectations.
Frequently asked questions
How are returns-processing costs determined?
Costs for returns processing — including what belongs to regular inspection and what counts as exceptional extra work — are set per assignment in the proposal.
How is the return rate discussed and reported?
We agree which order and return data to use, the reporting period and how exceptions are handled.
When does an hourly rate for exceptional extra work apply?
Only for exceptional additional work such as extensive repair, sorting or renewed administration, and only after consultation. The cost is specified in your proposal.
What does AJDN do with a return?
AJDN can inspect, photograph and report a return, repack it and, after assessment, place it back into stock.
How are costs for new packaging determined?
Let us know whether you will supply packaging or need materials from AJDN. We assess suitability and specify materials, handling and costs in your proposal.
Can damaged items return to stock?
Only when the agreed quality check determines that the article can be sold again. AJDN reports any uncertainty to the customer.
Who communicates with the end customer?
AJDN reports its assessment to the webshop owner. The returns policy and consumer communication remain the webshop’s responsibility.
How do I start returns processing?
Email info@ajdn.com with your order volume, return rate, product types, inspection criteria and preferred start date. Use the AJDN App for initial questions to clearly labelled AI specialists.
More frequently asked questions
How is the return-rate threshold calculated?
The 10% threshold is calculated per calendar quarter from the agreed customer order and return data.